Last updated: 2 August 2026
At ThermAll, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Who We Are
ThermAll is the data controller responsible for the personal information collected through this website and during the course of providing our services.
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Email: hello@thermall.uk
Telephone: 01522 442 789
Information We Collect
Depending on how you interact with us, we may collect:
● Your name
● Postal address
● Email address
● Telephone number
● Information relating to your enquiry or property
● Details of quotations, appointments and services provided
● Payment and invoicing information where applicable
● Communications between you and ThermAll
When you visit our website, we may also collect certain technical information, including your IP address, browser type, device information, pages visited, time spent on our website and cookie identifiers.
How We Use Your Information
We use your information to:
● Respond to enquiries and provide quotations.
● Arrange appointments and surveys.
● Deliver our plumbing, heating, renewable energy and cooling services.
● Process payments and issue invoices.
● Maintain customer records.
● Improve our website and services.
● Comply with legal and regulatory obligations.
● Protect our business against fraud or misuse.
We only process your personal information where we have a lawful basis to do so, including the performance of a contract, compliance with legal obligations, our legitimate business interests, or your consent where required.
Sharing Your Information
We do not sell, rent or trade your personal information.
Where necessary, we may share information with trusted third parties, including payment providers, accountants, software providers, specialist subcontractors, professional advisers and regulatory authorities where required by law. We only share the information necessary for them to carry out their services on our behalf.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or loss. Access to personal information is limited to those who require it for legitimate business purposes.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our contractual rights.
Cookies
Our website uses cookies to ensure it functions correctly and to help us improve your browsing experience.
We may use:
● Essential cookies, which are required for the operation of the website.
● Analytics cookies, including Google Analytics, to help us understand how visitors use our website so that we can improve its performance and usability.
Google Analytics may collect information such as pages visited, time spent on the website, browser type, device information and approximate location. This information is used to analyse website performance and is not intended to identify individual visitors.
Where required by law, we will ask for your consent before placing non-essential cookies, including analytics cookies. You can manage your cookie preferences through our website’s cookie banner or by adjusting your browser settings.
International Data Transfers
Some third-party providers, including Google Analytics, may process data outside the United Kingdom. Where this occurs, appropriate safeguards are used to ensure your personal information remains protected in accordance with applicable data protection legislation.
Your Rights
Under UK data protection law, you have the right to:
● Request access to the personal information we hold about you.
● Request correction of inaccurate or incomplete information.
● Request deletion of your personal information where appropriate.
● Request restriction of processing.
● Object to certain types of processing.
● Request a copy of your personal information in a portable format where applicable.
● Withdraw your consent where processing relies on consent.
To exercise any of these rights, please contact us using the details above.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.
Complaints
If you have any concerns about how we handle your personal information, please contact us first and we will do our best to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices. The latest version will always be available on this page.